Five Crucial Aspects to Address While Repurposing Your Legacy Courses


Modernizing legacy courses is the need of the hour for organizations that have been into the course development business since long. While making the decision to repurpose legacy content, what are some aspects one should consider? It is not about simply converting Flash or old technology courses to HTML5 but meeting the current and future business needs as well. We, at team Harbinger, have been involved with various organizations to help them repurpose their legacy courses.  Based on our experience of working with these organizations, here are top five aspects people look into, while defining their modernization strategy:

1. Impact on Customer Experience

Since some; or all your legacy courses are still part of your course catalog, and learners are subscribing to it, modernizing would have an impact your current customer experience. Learners would need to spend quite some time figuring out aspects like which browser to use, how to enable flash player in a browser, and go back and forth with the support desks hoping to start viewing the course. This means that the number of support tickets at your service desk will be on the rise and there is every possibility that your support teams will be overworked in order to improve the customer satisfaction score.

2. Strategic Alignment of Goals

Aligning the repurposed legacy courses to the business strategy is crucial. For e.g. if your business is dependent on millennial learners, then micro-learning enabled courses would be an important consideration during redesign. If you are looking to comply with federal government laws, then WCAG compliance would be significant, or if you are thinking of white-labeling courses for your customers then having that kind of flexibility at design level would take precedence over other factors.

3. Future-Ready Enhancements

Another important aspect is to ensure that you are thinking ahead of time and making these courses future-ready. Since you are investing so much time and efforts today to fall in-line with the latest technology and trends, it shouldn’t be the case that several years down the line, you are forced to think about making more changes to them, which means, more investment.

Features like metadata tagging, content chunking into logical micro-nuggets, make the content easily reusable and give you the flexibility for easy updates.

4. Resource Management

As leaders of the content development team, you could also be in a dilemma about managing the whole spectrum of your resources for this specific spike in volume. This would be a tricky situation as you might need to ramp up your content development team size for very specific periods to meet the volume demands and the go-to-market strategies.

5. Weighing all pros and cons against the bottom line

Eventually when it is time to take a decision, you will have to weigh the pros and cons on what will be the impact on your bottom line. If you have a huge catalog of courses, instead of a blanket implementation, you could bucket the courses and select a different approach for each bucket. For example, for top performing courses, you could do a complete revamp. For courses which are not being sold or used a lot, may be a simple cost-effective solution with small fixes to ensure they work on latest browsers could do the job.

Do these aspects sound familiar, have they popped up during your strategy meetings too? If you have been working around some of these, we would happy to hear from you and share our thoughts.


Wondering What To Do With Your Legacy Courses?

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It’s that time of the year when we look at the year gone by and put together the charter for the coming year. One of the questions that would have consistently popped up in our minds throughout this year would have been – what should be done with the legacy courses? But, like every year, some other (read ‘more significant’) business need would have taken priority and legacy courses would have gone on the back burner.

In the past few months a couple of announcements are making organizations rethink their decisions and redefine some of their priorities for the upcoming year in terms of handling legacy courses. The first one is the Flash sunset announcement for 2020 and the other one is the United States deadline for conformance to worldwide WCAG 2.0 guidelines. With both these advancements, the only feasible solutions seems to be repurposing legacy courses to make them relevant and appropriate in today’s context.

Here are 5 more reasons on why repurposing needs to be considered sooner than later:

1. The content is still relevant and instructionally sound but with the advent of new devices and browsers, these courses might not just work going forward.
2. The learner profile is changing considerably. Forget about millennials, Gen Z seems to be getting into the workforce as well, and the way these two target audiences would want to learn is different – bite sized, mobile and just-in-time.
3. Repurposing enhances your learners’ user experience and reduces the stress on your support teams and troubleshooting staff.
4. It helps strengthen your course catalog portfolio.
5. It could positively impact your bottom line.

We’ll let these thoughts sink in till we come up with the next blog in this series. In case you would like to have a discussion on this, write to us at .
With this note here’s wishing you a very happy and spirited holiday season.

eLearning Trends to Watch Out For in 2018


I recently participated in two significant eLearning conferences – Learning 2017 and DevLearn. The key purpose of my participation in these conferences was of course to bring Harbinger’s offerings to the forefront. But apart from that, I wanted to network with like minded professionals and also get some insights into the current and forthcoming eLearning trends. Based on my interactions and experiences, I decided to pen down some interesting trends and technologies that were discussed the most. It will be interesting to look out for them in the year 2018.

1. Course Modernization of Legacy Courses

The Flash sunset has been announced for 2020, and with that, it has become crucial for catalog companies to convert legacy Flash courses to HTML5. This entails a huge volume of work to be handled rapidly while following latest design styles, maintaining quality and learner demands. It is critical for every CLO and content director to strategize the successful enablement of this transition while satisfying the customer too.

Talking about Harbinger’s readiness in this regard, we are fully prepared to work with catalog companies to meet their needs of course modernization – HTML5 support on mobile, micro-learning, latest design styles, accessibility support – and all this, regardless of the availability of legacy content source files.

2. User Experience Design as a Part of the Standard Process

Learners expect the same experience while taking up an eLearning courses as they have with their intuitive day to day applications – engaging, gamified and search friendly. eLearning courses are now expected to be designed considering these parameters, to make the overall experience smoother and relevant. The development teams need to focus not just on the project stake holders; but also on learners.

Harbinger’s ideology and approach has always been learner centric. Our user experience design aims to make the learner’s experience engaging, smoother, and impactful.

3. Long Term Vision while Designing Current Courses

CLOs and content directors are looking for solutions which can not only address their current needs but future requirements as well. Activities like addition of analytics to understand user preferences and usage pattern; are becoming significant. Solutions addressing easy course maintenance, flexible upgrade to new technology are being considered and embraced by one and all.

eLearning partners who can provide such end-to-end solutions and also understand backend technology to generate analytics and relevant reports; are the ones you should look out for.

4. Augmented reality (AR)

With iPhone supporting augmented reality, organizations are moving towards embedding AR based eLearning programs in their curriculum for on-boarding modules, value based training, mechanical training, safety training etc. It would be interesting to see how eLearning companies use this technology, which is now available for masses.

Harbinger has also forayed into the implementation of this technology and our highly innovative learning experiences based on Augmented Reality can give a new dimension to your learning and training.

5. Artificial intelligence (AI)

Using Artificial intelligence for improving the eLearning experience would be something interesting to watch out in 2018. This could involve the usage of chatbots where the system learns and responds based on user actions.

Harbinger has also been working on a solution to make the eLearning development process better and faster using AI. We got a chance to showcase this solution at DemoFest 2017, which garnered lot of interest from various product managers and L&D heads. If not mainstream, I am sure we would see lot of progress on companies trying to play their hands with this technology.

Those were my top 5 picks for 2018. What are yours?

What keeps CLOs awake at night?

Every new financial year brings on audits for the last year. Measuring the ROI for eLearning / training programs implemented throughout the year is a daunting task for CLOs.

There iLearning Effectivenesss enough literature available to read about how companies conduct ROI and audits. Recently, an interesting discussion with a friend gave me an insightful thought. What better way to share it, so writing about it, and solicit your experiences too. Here it goes.

“How did eLearning come into picture?” One of my friends wanted to know during an interesting discussion. Like any other elearning professional, my answer to him was “due to technology growth where things could be accessed independently online”. To this, his reply was spot on; I realized it on hind sight. “NO! eLearning came into the picture because of compliance training.” Measuring compliance of processes, legal aspects was a very compelling need of many businesses. So it turned out that eLearning assisted to measure if a certain course was taken by everyone and if they completed it successfully or not. And SCORM tracking complimented these eLearning needs well where it gave CLOs exactly the required information.

With time, the compliance angle of training has reduced in many businesses. CLOs increasingly have to answer questions on effectiveness and ROI. These questions have to be answered tactfully as there is no standard like SCORM where one can find easy answers to these questions. Additionally, measuring effectiveness gets further complex when different businesses want to measure divergent parameters based on the results they are trying to achieve.

For example, in a sales training program, the number of sales closed with a handy just-in-time learning guide is more important vis-a-vis whether the sales person has gone through the product training program. Similarly, for an enterprise software, how much time does a person take to successfully fill a long form using just-in-time video help is more important compared to a software training program. In these situations the metrics to track the success of training programs should be the number of orders closed or time taken to fill the form successfully.

Such metrics should be thought of at the design stage. It always helps to have a healthy brainstorming discussion with the internal stakeholders and the team working on developing the program. Only post this discussion should the program be designed using the right learning technologies like LMS, xAPI, plug-ins like Google analytics, tools which can provide flexibility of tracking custom variables and so on.

What metrics do you use to measure learning effectiveness of your training programs? Please share your thoughts in the comments below.


Digital Product Training for your Mobile Salesforce


Effective product training to its salesforce is crucial for any organization’s success and brand value, and this holds true especially for product manufacturing firms. How well a salesforce can deliver the message to existing and prospective customers can make a big difference to its sales figures. But it’s not an easy task, especially when you are constantly innovating and have an extensive range of products, parts and accessories.


A lot of training managers at manufacturing companies typically cite product training as one of their key challenge areas. And this is why:


  1. Most of the organizations release new products or product updates frequently. Sales representatives keep going on and off the board constantly. It thus becomes a challenge to ensure that they have standardized and up-to-date knowledge on all products at all times.
  2. A lot of times, salesforce is spread across geographically. Also considering that they are often travelling on sales calls, it is a huge task to gather them in one place to attend trainings. It costs in terms of logistics, time invested in travelling and interruption to their work schedule.
  3. Considering the number of trainers involved across multiple locations, maintaining consistent and accurate training content becomes difficult.
  4. Considering multiple product releases and in-turn, their sales collateral, sometimes there is ambiguity on the latest version of such collateral received by the salesforce.


All of this could directly impact a company’s bottom line. In the absence of comprehensive, current and easily accessible product knowledge, the sales person could struggle to deliver a smooth pitch about the product, handle customer questions proficiently, recommend right products, gain customer’s trust and essentially get business.


A training manager had once asked me, “Then how do we train our salesforce effectively?” My answer to her was “Mobile Learning.” This is the best solution for today’s tech-savvy and mobile salesforce. The various benefits for mobile learning are:


For salesforce

  • On-the-go learning via smartphone or tablet, convenient with their schedule and pace
  • Real-time access to current and relevant product knowledge just before or even during customer meetings –leading to ‘Performance Support through Just in Time Learning Solutions’
  • Ability to continuously review completed courses, podcasts and documents
  • Complex product specifications, engineering drawings, installation and servicing information made easy through compelling multimedia content


For product manufacturer

  • Better trained, successful and motivated salesforce which can even lead to higher retention
  • Complete control on the training content across multiple locations
  • Boost in training attendance
  • Reduced logistics cost such as hotel or travel expenses
  • Ability to track training attendance, completion and performance
  • Opportunities for increased sales due to strong product knowledge at the point-of-sale


While there will always be a place for instructor-led training for some part of it, mobile learning can greatly impact sales through a well-trained sales force, which will always be on top of their game.


It would be wonderful to know your thoughts, questions and experiences in the comments section below.